Returns & Exchange

There may be occasions when you will need to return your products. We have designed our returns policy to make this process very simple.

All goods purchased from Trailer Solutions come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We offer replacement / repair / store credit / refund if the product is faulty such as:

  • Major failure of a product
  • The product you received doesn’t match what was described to you
  • Don’t do what they are supposed to do

You must provide us with the proof of purchase (e.g. your Trailer Solutions purchase receipt, online tax invoice, credit card or bank statements). Any refund will be provided via the same method of payment as the original purchase.

CHANGE OF MIND RETURNS

Any product purchased from Trailer Solutions can be returned within 14 days from the time it was received. For change of mind returns, the product:

  • must be in its original condition.
  • must be unused.
  • must have all the tags still attached to it (if any).

Buyer has to cover the cost of return postage for all change of mind returns. The return will only get processed once Trailer Solutions has received and inspected the product. The delivery fee is non-refundable for change of mind returns. For change of mind returns, Trailer Solutions will not be responsible if the item gets lost in transit during the return shipping.

RETURNS

If you decide to return the product contact us via email at returns@trailersolutions.au . We will send you a return label which can be used to send the product back to us.

For change of mind returns, Trailer Solutions will not be responsible if the item gets lost in transit during the return shipping. 

Please do not send the product back to the manufacturer. It must be sent to the following Address

M Green 
PO Box 164 
Somerton VIC 3062 

Please ensure you mark the parcel with your order number. Please provide us with tracking number. We will provide you with a refund upon their return. 

 

PROOF OF PURCHASE

All returns and exchanges require a proof of purchase (e.g. Trailer Solutions receipt, credit card / bank statement)

LATE OR MISSING REFUNDS

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at returns@trailersolutions.au 

PRODUCT WARRANTIES

All products sold by Trailer Solutions have one year manufacturer warranty.